Kelly Mack

I love building personal relationships with our clients and understanding their unique needs. It’s especially rewarding to see claims paid because it means the benefits we’ve put in place are truly working—providing real support when employees and their families need it most.

A common problem we solve is the confusion surrounding health insurance and employee benefits. We focus on education to create a smooth, positive experience—helping employees fully understand their benefits, appreciate the value their employer provides, and feel confident in their coverage.

Many clients and HR teams don’t realize how much work happens behind the scenes to ensure their benefits run smoothly. From analyzing plans and troubleshooting carrier issues to proactively managing high-cost claims and providing ongoing support, we’re continuously working to make their benefits experience as seamless and effective as possible.

What sets BenDoc apart is our commitment to education, a seamless enrollment experience, and year-round support. We don’t just show up at renewal—we’re actively involved in making benefits easier for both employers and employees, ensuring they understand, appreciate, and maximize the value of their coverage.

Before transitioning to the insurance industry, I spent 27 years as a licensed physical therapist, which gives me a unique perspective on healthcare from both the provider and patient sides. Outside of work, I’m a gym enthusiast and have competed in seven bodybuilding competitions. I also have three amazing kids—two sons serving in the Army and a daughter who teaches high school science. I’m always up for a beach day and much prefer warm weather over cold—give me sunshine any day!

Creating change and making an impact starts with truly understanding the needs of the people you’re trying to help. Listen first, educate where needed, and stay persistent—real change doesn’t happen overnight. Small, consistent actions add up, and when you focus on doing the right thing, the impact follows.