Jackie Tidwell
BOSS – Client Success Specialist
I manage the employee benefit process of new hire enrollments and terminations.
Year started in the insurance business
2007
What is your role at The Benefit Doctor?
I have lived in a few areas in BOSS since joining BenDoc 10 months ago. Currently I manage the employee benefit process of new hire enrollments and terminations. I oversee the new Employee Navigator platform, playing a vital role in setting up accounts, educating producers on it’s use, and facilitating connections between the platform and our various carriers.
What do you love most about supporting our clients?
Problem solving creates a sense of purpose and fulfillment for me.
What’s one thing clients / HR teams don’t realize about what you do?
To me, our producers are my true clients. What they might not grasp is that despite my experience in administrative support in the insurance industry, I am currently immersing myself in a whole new aspect of the business at BenDoc. It’s a journey of continuous learning and teaching and I’m bridging my past expertise with a new and updated technology to better serve our producers and our book of business.
What makes BenDoc's approach different from other brokers in your opinion?
It’s approach of tailored blueprints. I appreciate that we do not overwhelm clients with a full benefits package but simply gain the trust of the client with an introductory benefit and incorporate benefit upgrades/additions through the trojan horse approach.
Fun fact about you outside of work?
I love spending an afternoon at my dining room table doing a puzzle. My whole family has done puzzles together for years. I enjoy piecing bits together and get great satisfaction of a completed project.
Advice for anyone trying to create change and make an impact?
Set “smart” goals. Goals that are specific, measurable and achievable.